Privacy policy

At PCP ("PCP", "we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our services, including our Large Language Model DOLM, our website, APIs, and related applications.

By using our services, you agree to the practices described in this Privacy Policy.

AI and Responsible Use

DOLM is designed to assist users through intelligent automation.

We are committed to developing AI systems responsibly, with respect for user privacy, transparency, and security.

We do not intentionally collect sensitive personal information through normal use of the LLM.

Information We Collect

The information we collect depends on how you use DOLM and interact with our Services. The categories of information we may collect are described below.

Information You Provide

We collect information that you voluntarily provide when using our Services.

This may include:

• Name and contact information

• Account registration details

• Organization or company information

• Prompts, messages, code, files, configurations, and other content submitted to DOLM

• Feedback, survey responses, and support requests

• Communications with our team

Please avoid submitting sensitive personal information unless it is necessary and you are authorized to do so.

AI Interaction Data

When you interact with DOLM, we process information necessary to provide AI-generated responses and related functionality.

This may include:

• Prompts and instructions submitted to the model

• Uploaded content and attachments

• Conversation history and context

• Generated outputs

• Metadata associated with requests and responses

This information is processed to provide the Services, maintain context, improve reliability, ensure security, monitor performance, and comply with legal obligations.

Unless explicitly disclosed otherwise, user content is not used to train foundation models.

Information Collected Automatically

When you access or use our Services, we may automatically collect technical and usage information, including:

• Browser type and version

• Access times and session information

• Service usage statistics

• Error logs and diagnostic information

• Interactions with features, APIs, and tools

We use this information to operate, secure, maintain, and improve the Services.

Cookies and Similar Technologies

We may use cookies and similar technologies to support functionality, maintain user sessions, remember preferences, analyze usage patterns, and improve the performance of our Services.

You may control certain cookie settings through your browser, although disabling cookies may affect the availability of some features.

Information from Third Parties

In certain circumstances, we may receive information from third-party providers.

For example, if you register or sign in through a third-party authentication provider, we may receive information such as your name, email address, profile identifier, and other information that you authorize the provider to share with us.

We may also receive information from service providers that assist with security, analytics, infrastructure, and fraud prevention.

How We Use Information

We use the information we collect to:

• Manage Accounts and Communicate with Users: Personal information helps us operate your account, respond to inquiries, and provide updates about the platform.

• Improve Our Services: Usage data, website interactions, and account activity allow us to optimize platform performance and enhance your experience.

• Compliance: Ensure we meet legal and regulatory obligations.

Our goal is to use data only in ways necessary to operate and improve the platform.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who help us operate our business, such as cloud hosting providers, infrastructure providers, analytics providers, authentication services, customer support tools, and IT support services.

Such providers are permitted to process information only as necessary to provide services to PCP and are required to follow appropriate confidentiality and security obligations.

We may also disclose information where required by law, regulation, legal process, or to protect the rights, safety, security, or property of PCP, our users, or others.

International Data Transfers

Your information may be processed and stored in countries other than your country of residence.

Where such transfers occur, we take reasonable measures designed to ensure that personal information receives an appropriate level of protection and is handled in accordance with applicable laws.
Data Security

We take reasonable measures to protect your information from loss, misuse, and unauthorized access. Our data is stored securely, and access is limited to personnel who need it to perform their roles.

While no system is completely secure, we continuously improve our protections to maintain enterprise-grade security.

Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain system integrity and security

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When data is no longer required, it is deleted or anonymized.

Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you

• Object to or restrict certain types of data processing

• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the information below.

Cookies

Our website may use cookies and similar technologies to improve user experience, maintain functionality, analyze usage, and support security and performance.

Changes to this Policy

We may update this Privacy Policy from time to time.

When changes occur, the updated version will be published on this page together with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

For privacy-related questions, requests, or concerns, please contact:

Email: support.dolm@pcp-consulting.fr